Shop Guide
Ordering Arrangement:
- All orders will be processed on a first-come, first-served basis.
- Delivery time is an estimate and may vary due to logistics or supplier conditions.
- Some specific items may require more than 21 days to order, depending on the shipping situation from Korea. We ask for your understanding.
Out of Stock Arrangement:
- If Korea confirms an item is out of stock, we will notify customers via WhatsApp ASAP.
- Customers can choose a refund, exchange, or to retain the balance as store credit for future purchases.
Exchange/Refund Policy:
- Once an ordered item is confirmed, cancellation or refund will not be accepted.
- Returns or refunds are not accepted for non-defective items. “Non-defective items” include, but are not limited to, loose threads, minor color differences, fabric texture, and personal preference.
- Product images are for reference only. Actual colors may vary due to screen settings.
- Size exchange is available for bottom-wear only and is limited to one time per order, subject to stock availability.
- Items purchased at the showroom, including bottom-wear items, must be checked on the spot. No claims will be accepted after leaving the premises.
- All return or exchange requests must be submitted within 7 days from the date of receipt. Requests made after this period will not be accepted.
- All return or exchange arrangements must be approved by our customer service team in advance.
- If items need to be returned, all shipping costs (both ways) are to be borne by the customer.
- Sale items are non-returnable and non-exchangeable.
- In case of serious product defects upon receipt, please contact our after-sales service immediately: +852 9177 7108
Return & Exchange Procedure
- Customers must submit a return or exchange request within 7 days from the date of receipt.
- Returned items must be in the same condition as received, including unused, undamaged, and with original packaging intact.
- Return / exchange methods are as follows:
｜In-store exchange at our showroom
｜via SF Express (shipping fee to be prepaid by the customer)
Shipping Arrangement:
- Local delivery service is only available in Hong Kong. All items are shipped via SF Express and are inspected for completeness before shipping.
Free Shipping Conditions:
- Free SF Express shipping is available for orders over $800.
WHATSAPP Customer Service Inquiry:
- Online WhatsApp inquiries: +852 91777108
- otd official reserves the right of final decision on all orders, returns, and exchanges. -
訂單安排：
- 所有訂單將以先到先得的方式處理。
- 訂購貨品的預計送達時間為 7 至 21 天。
- 某些特定貨品可能需要超過 21 天訂購，視乎從韓國運輸的情況。懇請諒解。
缺貨安排：
- 若韓國確認貨品缺貨，我們將盡快通過WhatsApp通知顧客。
- 顧客可選擇退款、更換貨品或保留餘額下次購物使用。
退換貨政策：
- 訂購貨品一經確認，恕不接受取消或退款。
- 非產品質量問題（不包括線頭、輕微色差、個人喜好、布料手感或穿著後不合期望），恕不接受退貨或退款。
- 商品圖片僅供參考，實際顏色可能因顯示器設定而略有差異。
- 僅提供下身款式之更換尺寸服務，每張訂單僅限更換尺寸一次，須視乎實際存貨情況。
- Showroom 購買之貨品請即場檢查（包括下身款式），離店後恕不受理任何退換要求。
- 退換申請須於收到貨品日起計 7 天內提出並退換，逾期恕不受理。
- 所有退換安排必須事前經客服確認，否則恕不受理。
- 如需寄回貨品，來回運費一律由買家承擔。
- 減價貨品不設退貨或換貨。
- 如於收貨後發現嚴重質量問題，請即WhatsApp售後客服：+852 9177 7108
退換流程：
- 顧客須於訂單收到貨品日起計 7 天內申請退換。
- 退回之貨品及包裝必須保持與收貨時相同狀態，包括未使用、未損壞及完整包裝。
- 退換方式如下：
｜Showroom 親身換貨
｜順豐速運寄回（來回運費一律由買家承擔）
送貨安排：
- 本地送貨服務僅限香港，所有貨品通過順豐速運寄送，並在寄送前檢查完整性。
免運費條件：
- 訂單滿 $800 可享免費順豐速運服務。
WHATSAPP 客服查詢：
- 在線WhatsApp查詢：+852 91777108
